Privacy Policy

Effective Date: 05 September 2026
Last Updated: 05 September 2026

SASAIK LIGHTS (“SASAIK LIGHTS”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or use www.sasaiklight.com, create an account, purchase our products, contact us, or otherwise interact with our services.

This Privacy Policy explains what information we collect, why we collect it, how we use and share it, how we protect it, and the choices and rights available to you.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About SASAIK LIGHTS

SASAIK LIGHTS is an Indian manufacturer and seller of decorative LED lighting products for homes, festivals, weddings, celebrations, commercial spaces, events, and other applications.

Our website is operated as an e-commerce store using WordPress and WooCommerce for website and order management, Razorpay for online payment processing, and Shiprocket and/or its associated logistics partners for shipping and order fulfilment.

The actual services, plugins, integrations, and third-party providers used by the website may change from time to time.

2. Information We Collect

We collect only information that is reasonably necessary for operating our website, processing orders, providing customer support, improving our services, complying with legal obligations, and protecting our business.

2.1 Information You Provide

Depending on how you interact with our website, we may collect:

  • Full name
  • Email address
  • Mobile/telephone number
  • Billing address
  • Shipping/delivery address
  • City, state, country and PIN/postal code
  • Account login information
  • Order and purchase information
  • Product preferences and enquiries
  • Information provided when contacting customer support
  • Information provided when submitting a return, replacement, refund, warranty or complaint request
  • Communication preferences
  • Any other information that you voluntarily provide to us

Please do not provide unnecessary sensitive personal information through contact forms, emails, reviews, or other areas of our website.

3. Payment Information

When you make a payment on our website, payment processing may be handled by Razorpay or another payment service provider made available through our website.

Depending on the payment method used, Razorpay may process information such as:

  • Name
  • Email address
  • Mobile number
  • Billing information
  • Transaction amount
  • Order/reference information
  • Payment method
  • Transaction status
  • Other information necessary to process, authenticate, prevent fraud, or reconcile the transaction

We do not intentionally store complete debit-card or credit-card numbers, CVV numbers, UPI PINs, passwords, or other authentication credentials on our WooCommerce website.

Payment processing is subject to the applicable policies and security practices of the payment provider. Razorpay’s buyer privacy notice describes categories including personal identifiers, transaction/payment-related data, and device/technical information that may be processed during a payment.

For more information, customers should also review Razorpay’s applicable privacy notices and terms.

4. Order and Shipping Information

To fulfil your order, we may process and share necessary information with our logistics and fulfilment partners, including Shiprocket and courier/service partners made available through Shiprocket.

This may include:

  • Customer name
  • Mobile number
  • Email address
  • Shipping address
  • PIN code
  • Order number
  • Product/order details
  • Package information
  • Delivery instructions where applicable

This information is required to process, dispatch, track and deliver your order and to provide shipment-related customer support.

Shiprocket’s own documentation confirms that customer details such as name, phone number, email address and complete shipping address are used for shipping and order management.

5. Information Collected Automatically

When you visit our website, certain technical information may automatically be collected, depending on our WordPress configuration, hosting provider, security tools, analytics tools, cookies and other integrations.

This may include:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Date and time of visits
  • Referring website
  • Approximate location derived from technical information
  • Website interaction information
  • Error and diagnostic information
  • Cookie and similar technology information

This information may be used for website operation, security, analytics, performance improvement, fraud prevention and troubleshooting.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

  • Keep products in your shopping cart
  • Maintain login sessions
  • Remember preferences
  • Enable checkout functionality
  • Improve website performance
  • Understand how visitors use the website
  • Measure website traffic
  • Improve products and services
  • Support security and fraud prevention
  • Support marketing or advertising activities, where applicable

WooCommerce uses cookies for functions such as maintaining sessions and supporting shopping functionality, while additional plugins and third-party services may introduce additional cookies or tracking technologies.

You can control or disable cookies through your browser settings. However, disabling certain cookies may prevent parts of the website, including shopping-cart or checkout functionality, from operating correctly.

7. How We Use Your Information

We may use personal information for the following purposes:

Order Fulfilment

To:

  • Process and confirm orders
  • Process payments
  • Generate invoices
  • Dispatch products
  • Deliver products
  • Track shipments
  • Handle returns, replacements and refunds

Customer Support

To:

  • Respond to enquiries
  • Resolve complaints
  • Provide order assistance
  • Handle warranty requests
  • Process return/replacement requests
  • Communicate regarding orders and services

Website Operations

To:

  • Create and manage customer accounts
  • Operate WooCommerce functionality
  • Maintain shopping-cart and checkout functionality
  • Improve website performance
  • Troubleshoot technical problems

Security and Fraud Prevention

To:

  • Detect suspicious transactions
  • Prevent fraud
  • Protect customer accounts
  • Prevent unauthorized access
  • Investigate misuse of our website
  • Protect our business and customers

Legal and Regulatory Compliance

To:

  • Comply with applicable Indian laws
  • Maintain business and transaction records
  • Respond to lawful requests from government or regulatory authorities
  • Resolve disputes
  • Enforce our Terms & Conditions and other policies

Marketing

Where permitted by applicable law and where appropriate consent or other lawful basis exists, we may use your contact information to send:

  • Product information
  • Offers
  • Promotions
  • New product announcements
  • Company updates
  • Other marketing communications

You may opt out of non-essential marketing communications at any time.

8. Sharing of Personal Information

We do not sell your personal information as a business practice.

However, we may share necessary information with trusted service providers and other parties where required to operate our business.

These may include:

Payment Service Providers

For payment processing, transaction verification, refunds and payment-related support.

For example, Razorpay.

Shipping and Logistics Providers

For order dispatch, delivery, shipment tracking, returns and related services.

For example, Shiprocket and its associated courier/logistics partners.

Technology and Service Providers

Depending on our website configuration, these may include:

  • Website hosting providers
  • WordPress/WooCommerce-related service providers
  • Website security providers
  • Email/SMS/communication providers
  • Analytics providers
  • Customer support tools
  • Accounting or business-management systems
  • Marketing service providers

Government and Legal Authorities

We may disclose information where reasonably necessary to:

  • Comply with law
  • Respond to lawful requests
  • Prevent fraud
  • Protect rights or property
  • Investigate illegal activity
  • Resolve disputes
  • Protect customers or the public

Third-party providers process information according to their own applicable terms and privacy policies in addition to our arrangements with them.

9. WooCommerce and Website Data

Our website uses WooCommerce to manage products, customer accounts, shopping carts, orders and related e-commerce functions.

Depending on the configuration of our website, WooCommerce may retain information such as:

  • Products purchased
  • Purchase dates
  • Customer name
  • Email address
  • Phone number
  • Billing address
  • Shipping address
  • Payment method information
  • Order-related information

WooCommerce provides store administrators with controls relating to personal-data retention, account erasure and privacy notices.

The exact information stored by our website may vary depending on the plugins, payment gateway, shipping integration, analytics tools and other services installed.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Fulfilling orders
  • Providing customer support
  • Handling warranty claims
  • Processing returns and refunds
  • Maintaining transaction records
  • Meeting tax, accounting and legal requirements
  • Preventing fraud
  • Resolving disputes
  • Enforcing agreements

Certain information may need to be retained for longer periods where required by applicable law or legitimate business requirements.

Where information is no longer required, we may delete, anonymize or securely dispose of it, subject to applicable legal and regulatory requirements.

WooCommerce provides configurable personal-data retention controls for customer and order data.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, misuse, loss or destruction.

Security measures may include:

  • Access controls
  • Authentication mechanisms
  • Secure website connections
  • Payment-provider security mechanisms
  • Server and website security controls
  • Restricted employee/vendor access
  • Monitoring and security measures
  • Backup and recovery procedures

However, no internet-based system can be guaranteed to be completely secure.

Razorpay likewise states that internet transmission carries inherent security risks and describes its use of security measures for personal information.

12. Your Privacy Rights

Subject to applicable law, you may have rights relating to your personal data, including the ability to:

  • Request information about personal data processed by us
  • Request correction of inaccurate or incomplete information
  • Request updating of your information
  • Withdraw consent where processing is based on consent
  • Request deletion/erasure of information where applicable
  • Raise a complaint regarding processing of personal information
  • Opt out of marketing communications

Some information may need to be retained despite a deletion request where retention is required by law or necessary for legitimate purposes such as accounting, taxation, fraud prevention, dispute resolution or legal compliance.

The Digital Personal Data Protection framework provides rights and obligations concerning processing of digital personal data, and the 2025 Rules establish implementation requirements.

13. Children’s Privacy

Our website is intended for general consumers and is not specifically directed at children.

We do not knowingly request unnecessary personal information from children.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review and take appropriate action.

14. Third-Party Websites

Our website may contain links to third-party websites, payment pages, tracking pages or other external services.

We are not responsible for the privacy practices, content or security of third-party websites.

Customers should review the privacy policies of third-party services before providing information directly to them.

15. International Data Processing

Some technology or service providers used by our website may process information from locations outside India, depending on the services and infrastructure used.

Where personal information is transferred or processed outside India, we will do so subject to applicable law and our contractual and operational requirements.

16. Data Breach and Security Incidents

If we become aware of a personal-data breach affecting customers, we will take reasonable steps to investigate, contain and remediate the incident and provide notifications where required under applicable law.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes in our business
  • Changes in website functionality
  • Changes in third-party service providers
  • Changes in technology
  • Changes in applicable laws or regulations

The updated version will be published on this page with a revised “Last Updated” date.

18. Contact and Privacy Complaints

For privacy-related questions, requests or complaints, please contact:

SASAIK LIGHTS
Email: info@sasaiklight.com
Website: www.sasaiklight.com
Business Address: Sasaik Light, 310/1/2/2, Parthar Mundla Road, Tejaji Chowk, Nr. Pappu Ki Chal, Palda, Indore
GSTIN/UIN: 23BAGPG1942N1ZQ
State Name: Madhya Pradesh, Code : 23